Return & Refund Policy
Returns, Refunds & Exchange:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. It must also be in the original packaging with all included contents.
Please note you will be required to provide a picture/video of the received item to prove it is defective/broken to qualify for the exchange/refund.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, bulk orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Express shipping charges will not be refunded.
Please verify the shipping address you've entered when placing your order. If the address is incorrect and a replacement must be sent, a replacement fee will be charged. Or, if your package was delivered but not picked up, a replacement fee will be charged.
We will cover return shipping if the product was unsatisfactory. But the customer has buyer's remorse or no longer needs the product, return shipping will be their responsibility.
Exchange (if applicable) :
We only replace items if they come with manufacturing defects or damage upon arrival (Within 3 days of delivery). If you need to exchange it for the same item, email us at email@example.com for instructions.
To request for a replacement, you are required to provide photographic evidence of the product’s manufacturing defects to firstname.lastname@example.org . If the case is deemed valid, The Fine Parts will cover related costs to deliver a replacement.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
The process of obtaining a refund
- Please get in touch with our customer support at email@example.com before making a return.
- You need to pack the product in the original condition and send back to the return address provided by our customer support after confirming the return details.
- Once your return is received and inspected, we will issue a refund within 7 business days.
- All refunds will be sent to the original method of payment.
- The refund may not appear for 5-7 business days, depending on your financial institution.
Late or missing refunds (if applicable)
If your return has been delivered and you still haven’t received a refund, please contact us at firstname.lastname@example.org with your order number. A customer support representative will reply to you within 1 business days to help resolve the issue.